Invoices, receipts and the Billing page
Where to find invoices, Stripe receipts, credit notes and payment status.
Written by Matyas Dios · Updated Payment documents live in two places: on the Billing page you see payment status, and on each order you find the invoice and any credit notes.
The Billing page
Open the account menu and choose Billing. It shows payment status for Stripe payments and approved invoice orders, with these columns: Date, Order, Billing status and Order total, plus the currency.
The Billing status can be one of these:
| Status | Meaning |
|---|---|
| Unpaid | Not paid yet |
| Awaiting invoice | An invoice order that has not been invoiced yet |
| Invoice sent | The invoice has been sent to you |
| Paid | Payment received |
| Overdue | The invoice is past its due date |
| Payment required | Payment is still needed |
| Processing | The payment is being handled |
| Payment failed | The payment did not go through |
Receipts for card payments
Stripe emails you a payment receipt after a card payment.
Invoices and credit notes
Invoices are created in our invoicing system, not in Stripe, and they are not listed on the Billing page.
- Open Orders and click the order.
- In the order details, find the payment method and the invoice number. When the invoice has been issued, the number links to the PDF.
- If an order has been credited, the credit note is linked in the same place.
Invoices are sent to the Billing email in your company details. The PO number you entered at checkout appears on the invoice.
Need the invoice sent to another address? Update your billing email in Account settings, under Billing details.
Not finding something?
Choose Contact support in the Help menu, pick the topic Billing / invoice and include the order number, which starts with NR (for example NR26202).
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