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FAQs & troubleshooting
Orders & delivery
Order statuses, reviewing articles, live links and the Link Monitor.
By Matyas Dios · 5 articles
Order and link statuses explained
What each status on the Orders page means, and when you need to do something.
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Review and approve your article draft
How to read, edit, approve or request changes to a draft before it is published.
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Delivery times and publication dates
How long delivery takes, what pauses the clock and how to pick a publication date.
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Link Monitor: how we check your links
What Live, Lost, Redirect, Anchor mismatch and Not indexed mean, and how to report an issue.
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Cancel an order or a link
When you can cancel, how to ask us and what happens to your payment.
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