Refunds and credits
When you get a refund, how long it takes and how credits work.
Written by Matyas Dios · Updated This page restates the main points of our Terms of Use in plain words. The Terms are the binding text.
When you get a refund
- Before work has started: you can cancel an order free of charge. See Cancel an order or a link.
- The publisher declines or the site is gone: we offer an equivalent replacement placement or a full refund.
- Late delivery: if an order has not been delivered within 10 business days, you can cancel and receive a full refund.
- Rejected content that cannot be corrected: we refund the placement price but keep the content fee.
- The publisher cannot deliver: we offer an equivalent replacement placement or a refund.
Once an article is published, no refund is given. The link guarantee and the indexing guarantee apply instead.
How and when you are paid back
Refunds go to the original payment method, normally within 10 business days of us approving the refund. If you have an unpaid invoice, it is credited.
How credits work
Under the link guarantee and the indexing guarantee, we may give you a credit equal to the amount you paid for the placement. Credits can be used for new purchases on the portal and are not paid out in cash.
For the link guarantee, we decide whether you get a replacement placement or a credit. For the indexing guarantee, the remedy is a credit. Read the details in Link and indexing guarantees.
Ask us
To cancel or ask about a refund, choose Contact support in the Help menu, or write to support@nordicrank.com with your order number.
Did this answer your question?