Cancel an order or a link
When you can cancel, how to ask us and what happens to your payment.
Written by Matyas Dios · Updated You can cancel an order for free until work on the article has started. After that, you can only get a refund in the cases listed below. The binding text is in our Terms of Use, under "Cancellation and refunds".
How to cancel
There is no cancel button in the portal. To cancel, choose Contact support in the Help menu, or write to support@nordicrank.com. Include your order number, which starts with NR (for example NR26202), so we can find it quickly.
When cancelling is free
You may cancel an order free of charge until work on the article has started.
After work has started
Once work has started, you have no right to a refund, except in these cases:
| Case | What the Terms say |
|---|---|
| Late delivery | If we have not delivered within 10 business days, you can cancel and receive a full refund. |
| Rejected content | If we or the publisher reject the content and it cannot be corrected, we refund the placement price but keep the content fee. |
| Publisher cannot deliver | We offer an equivalent replacement placement or a refund. |
If you do not cancel after a late delivery, we continue until the order is delivered.
After the article is published
No refund is given once the article has been published. The link guarantee and the indexing guarantee apply instead. See Link and indexing guarantees.
Changing a published article
Changes such as a new target URL or anchor text are made where possible and need the publisher's agreement. We may charge €50 excluding VAT per change and tell you before the change is made.
How refunds are paid out is explained in Refunds and credits.
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