Contact support
How to reach us, what to include and when we reply.
Written by Matyas Dios · Updated You can reach us from inside the portal, by email or by phone. The form in the portal is the quickest way to get a reply that has everything we need.
Send a message from the portal
- Open the Help menu in the top bar.
- Choose Contact support.
- Check Your name and Email. We reply to that email.
- Pick a Topic: General question, Billing / invoice, Order / publication, Add a domain, Bug or feedback, or Other.
- Describe your question under How can we help?.
- Click Send message.
You get a confirmation email once the message is sent. The form needs you to be signed in. If you cannot sign in, email support@nordicrank.com instead.
What to include
- The order number, which starts with NR (for example NR26202), if your question is about an order.
- The domain, if it is about a link or a domain you added.
- What you expected to happen and what happened instead.
- The exact text of any error message you saw.
One message per question works best. It keeps the answer short and makes sure each topic reaches the right person.
Other ways to reach us
- Email: support@nordicrank.com
- Phone: +46 73 222 22 22
The footer of the portal and the form say we reply within a few hours on weekdays.
Before you write
Many questions have a short answer already:
- Waiting for a link? Read Order and link statuses explained.
- Not getting our emails? Read I don't get your emails.
- A domain with no numbers? Read My domain shows no data.
To cancel an order, contact us. Under our Terms of Use, an order can be cancelled free of charge until work on the article has started.
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