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I don't get your emails

Find our activation, draft and order emails and make sure they reach your inbox.

Written by Matyas Dios · Updated

Our emails come from one sender address. If they do not show up, they are usually in your spam or junk folder, or your mail system is holding them back.

Before you start

Look for emails from portal@mg.nordicrank.com. Add that address to your contacts or safe senders so later emails reach your inbox.

Step by step

  1. Check the spam or junk folder in your mail app.
  2. Search your mailbox for nordicrank or for the subject line you expect (see the list below).
  3. Add portal@mg.nordicrank.com to your contacts or safe senders.
  4. Check that the address on your account is spelled correctly and that you can receive email there.
  5. If you work at a company, ask your IT team whether external senders are filtered.

Which emails to expect

EmailSubject or content
ActivationActivate your Nordicrank account. The link is valid for one hour.
Password resetReset your Nordicrank password. The link expires after 30 minutes.
Order confirmationSent after you place an order.
Content details neededAsks you to add the details for your links.
Draft readyArticle draft: … - Nordicrank.
Link publishedNew link live for order ….

If the activation email is missing

On the Check your inbox screen, click Resend email. The button is available again after a short wait. Check your spam folder as well.

Tip

If your reset link has expired, request a new one on the Forgot password? page. Read Reset or change your password.

Notification settings do not stop emails

In Account settings, the Notification settings card has four toggles: Missing details reminder, Link ready for approval, Link published and Order summary. They only control the notifications you see in the portal. Order and account emails are always sent, so turning a toggle off does not explain a missing email. Read Emails and notifications for the full list.

Still nothing?

Choose Contact support in the Help menu and tell us your account email and the order number (it starts with NR, for example NR26202). Read Contact support.

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